EXCHANGE OR REFUND
If you would like an exchange or refund, please contact us and then use the returns form provided with your order. You can then send back to us the item(s) you wish to return, which should be unused, with it’s bag and complete with tags. If you wouldn’t want to receive it yourself, don’t send it us back.
You have a 90 day period in which to make this exchange or return if the product is faulty.
You have 14 days within which to inform us of your return, and then the remaining 14 days to return it to us.Returns received before 30 days will be refunded as normal. The right to return or exchange items within 90 days does not affect the statutory right to cancel. Please send your returns to:
8 Grange Park Place, LS8 3BH
WHAT TO DO WITH YOUR RETURNS
We recommend returning your order using a trackable method as both you and the peeps at Paria can track the return if there are any problems.
All tags and labels should not be removed from any item
The item should be unwashed, unworn (apart from an initial try on) and as purchased/ new
Please retain the original packaging and return items as you received them – in other words, don’t send back items in any other packaging but the original, as we will unfortunately not be able to either exchange or refund them
Steer clear of strong perfumes or deodorants that may leave a scent or mark on the item
Any accessories or freebies we threw in – we can have a chat about
The returned product must be sent back along with a complete returns form.
If the reason for the return is that the product does not fit you, or you don’t like it, it must arrive back with us unused, unwashed and in the same condition as it was in when you received it along with the hangtags.
When you request a refund for returned products, we will refund the cost of the products but not the shipping cost. When you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us. If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.
We aim to process returns within 2 working days of their arrival with us, to pay refunds within 7 days and to send out replacements within 7 days. We are governed by our card merchants and Paypal though, so be aware it might take up to 15 days for payments to appear back in your bank/ on your card.
All returns to us in the UK from overseas must be marked on the customs declaration that it is a ‘RETURNED ITEM’ and also including a print out of the emailed receipt you have from us. This will mean that there are no custom charges liable. If you do not do this and we are charged by UK Customs, we will need to charge you the customs fee. (See above for explanation of why we don’t cover the cost of your returns)
UNITED STATES RETURNS
Unfortunately we struggle with returns from the United States due to inbound customs duty. These can often reflect 50% of the value of the business. As we aren’t Bill Gates, we get hit hard where it hurts so we would request you choose wisely (and see above). If you are returning, the items need to be clearly marked “PARIA RETURNS”. Any charges incurred may be deducted from the overall refund
If the returned products were bought by you in a sale, the entitlements set out above do not apply. If you have used a discount code, returns and exchanges are as normal. Please note that we can accept exchanges on sale items, but do not accept refunds
Please email any questions to firstname.lastname@example.org with the subject line “Returns”