A lot of love, blood, sweat and unicorn tears have gone into our stable of beautiful apparel steeds. We at Paria hope you would love them as much as we have loved designing and making them for you, and clearly want you to look, and feel bad ass on your ride. Opinions are like butts though, everyone has one, and like peachy rears, everyone’s is different. Not everyone can change their ass though, but you can return your Paria product. Similarly, in the very rare occurrences of manufacturing faults occurring, there are options available.
EXCHANGE OR REFUND
If you would like an exchange or refund, please contact us and then use the pick list provided with your order, to send the product(s) back to us. These 100% have to be unused, with original packaging and complete with tags. If you wouldn’t want to receive it yourself, don’t send it us back in requisite condition. We do reserve the right to deduct £$£$£ if the item has been damaged, or refuse the return.
You have a 90 day period in which to make this exchange or return if the product is faulty.
You have 14 days within which to inform us of your return, and then the remaining 14 days to return it to us.Returns received before 30 days will be refunded as normal. The right to return or exchange items within 90 days does not affect the statutory right to cancel. Please send your returns to:
C/O Awesome MerchandiseC/O
WHAT TO DO WITH YOUR RETURNS
We recommend returning your order using a trackable method as both you and the peeps at Paria can track the return if there are any problems. Liability for the return is with you until it has arrived in our warehouse.
All tags and labels should not be removed from any item
The item should be unworn (apart from an initial try on) and as new
Please retain the original packaging and return items as you received them – in other words, don’t send back items in any other packaging but the original, as we will unfortunately not be able to either exchange or refund them
Steer clear of strong perfumes or deodorants that may leave a scent or mark on the item
Any accessories or freebies we threw in – we can have a chat about
The returned product must be sent back along with a complete returns form.
If the reason for the return is that the product does not fit you, or you don’t like it, it must arrive back with us unused, unwashed and in the same condition as it was in when you received it along with the hangtags. If the reason for the return is that the product is faulty, you must state the nature of the fault on your note. The fault must not be the result of using the product for purposes for which it was not intended, such as to clean your car, canoe, mud wrestling, falling off your bike and being a bit shit.
When you request a refund for returned products, we will refund the cost of the products but not the shipping cost. When you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us. If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.
This sounds a bit passive aggressive, but we subsidise our shipping to our customers. And we aren’t ASOS. In these days of Free returns being the norm, it’s the little guys like us who get hammered as we don’t have the huge shipping volumes of the likes of Amazon to bring rates down with our couriers. We know if you live in the USA for example, you won’t want to pay $40 for shipping, so we have a flat rate system for international orders. This doesn’t mean we pay flat rates, and a lot of the time we lose out when we send items out as we want the goods to arrive quickly, safely and intact. This isn't a “woe is Paria chat”, more us just being transparent with our community. If we covered the cost of returns as well, we reckon in about 3 months we would probably go bust. And nobody wants that….
We aim to process returns within 2 working days of their arrival with us, to pay refunds within 7 days and to send out replacements within 7 days. We are governed by our card merchants and Paypal though, so be aware it might take up to 15 days for payments to appear back in your bank/ on your card.
All returns to us in the UK from overseas must be marked on the customs declaration that it is a ‘RETURNED ITEM’ and also including a print out of the emailed receipt you have from us. This will mean that there are no custom charges liable. If you do not do this and we are charged by UK Customs, we will need to charge you the customs fee. (See above for explanation of why we don’t cover the cost of your returns)
UNITED STATES RETURNS
Unfortunately we struggle with returns from the United States due to inbound customs duty. These can often reflect 50% of the value of the business. As we aren’t Bill Gates, we get hit hard where it hurts so we would request you choose wisely (and see above). If you are returning, the items need to be clearly marked “PARIA RETURNS”. Any charges incurred may be deducted from the overall refund
If the returned products were bought by you in a sale, the entitlements set out above do not apply. If you have used a discount code, returns and exchanges are as normal. Please note that we can accept exchanges on sale items, but do not accept refunds
Please email any questions to email@example.com with the subject line “Returns”