I didn’t receive all of the items I ordered and paid for.
I’m still waiting on 2 ‘don’t mess with Yorkshire’ cycling caps. I emailed immediately and someone called Lucy replied to me. She apologised and said she would get them posted out that day (this was nearly 2 weeks ago).
Emails back and forth since then (pretty much every single day) and yet still I don’t have my 2 caps!
They were meant to be Christmas presents!
Lucy has now said that she thinks these were delivered on 22nd and said I needed to check with my neighbour. She provided a tracking number yet I have no communication from any courier service about these so I have no idea how or who to use this number with to track?
Such a terrible service and this is the 2nd time I’ve had trouble when ordering from you.
Please can you provide a refund for the 2 caps which I have not received. Bare in mind that I paid full price for these.
I look forward to hearing from you.
Prompt, efficient and friendly. The products are of high quality and unique design, nice to be supporting a small business that you trust
AMAZING Quality - highly recommendLeeds, UK
I liked the look of this just from the photo and glad I ordered it.
I bought it for casual but realised how good it would be on the commute to work!
Feels fantastic and is a great fit. 👌London, UK
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