A lot of love, blood, sweat and unicorn tears have gone into these bad boys. WE at Paria hope you would love them as much as we do, and hope they would make you look bad ass on your ride. Opinions are like asses though, everyone has one, and like asses everyone’s is different. Not everyone can change their ass though, but you can return your Paria product. Similarly, in the very rare occurrences of manufacturing faults occurring, there are options available.
EXCHANGE OR REFUND
If you would like an exchange or refund, please contact us and we can send you a returns form. You can then send back to us the item(s) you wish to return, which should be unused, with it’s bag and complete with tags. If you wouldn’t want to receive it yourself, don’t send it us back. You have a 90 day period in which to make this exchange or return. For any returns received after 30 days from date of purchase, a voucher for the value of the original purchase price will be issued in place of a refund. Returns received before 30 days will be refunded as normal. The right to return or exchange items within 90 days does not affect the statutory right to cancel. Please send your returns to:
287 Lidgett Lane
WHAT TO DO WITH YOUR RETURNS
We recommend returning your order using a trackable method as both you and the peeps at Paria can track the return if there are any problems. Liability for the return is with you until it has arrived in our warehouse.
- All tags and labels should not be removed from any item
- The item should be unworn (apart from an initial try on) and as new
- Please retain the original packaging and return items as you received them – in other words, don’t send back items in any other packaging but the original, as we will unfortunately not be able to either exchange or refund them
- Steer clear of strong perfumes or deodorants that may leave a scent or mark on the item
- Paria kit bag to be returned where applicable
The returned product must be sent back along with a complete returns form.
If the reason for the return is that the product does not fit you, or you don’t like it, it must arrive back with us unused, unwashed and in the same condition as it was in when you received it along with the hangtags. If the reason for the return is that the product is faulty, you must state the nature of the fault on your note. The fault must not be the result of using the product for purposes for which it was not intended, such as to clean your car, canoe, mud wrestling, falling off your bike and being a bit shit.
When you request a refund for returned products, we will refund the cost of the products but not the shipping cost. When you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us. If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.
We aim to process returns within 2 working days of their arrival with us, to pay refunds within 7 days and to send out replacements within 7 days.
All returns to us in the UK from overseas must be marked on the customs declaration that it is a ‘RETURNED ITEM’ and also including a print out of the emailed receipt you have from us. This will mean that there are no custom charges liable. If you do not do this and we are charged by UK Customs, we will need to charge you the customs fee.
UNITED STATES RETURNS
Unfortunately we struggle with returns from the United States due to inbound customs duty. These can often reflect 50% of the value of the business. As we aren’t Bill Gates, we get hit hard where it hurts so we would request you choose wisely
If the returned products were bought by you in a sale, the entitlements set out above do not apply. If you have used a discount code, returns and exchanges are as normal. Please note that we cannot accept exchanges or returns on sale items.
Please email any questions to firstname.lastname@example.org with the subject line “Returns”